Professional clusters
We organise our talent into eight professional clusters, each with a clear purpose yet a common pulse of drive, integrity and collaboration. Strategic leaders chart direction and ensure good governance; operational experts safeguard the estate, finances and systems; frontline specialists advance health, learning and independence; and our hospitality, events and wellness teams transform quality into lasting memories. Different crafts, one shared commitment: turning our mission into exceptional everyday experience for residents, guests and colleagues alike.
Executive leadership and governance
Sets the organisation’s compass, steers strategy, assures good governance and represents the mission to the world. These roles balance vision with accountability, turning big-picture ideas into sustainable, value-driven results.
Facilities and estates management
Keeps our historic estate safe, superbly maintained and event ready. From heritage conservation to slick transitions, this cluster ensures every physical space supports our guest promise.
Administration and business management
Connects the dots behind the scenes from finance to people, technology to administration. All arming frontline teams with robust systems, insightful data and first-class support.
Clinical and pastoral support
Delivers compassionate, regulated health, wellbeing and residential support. Teams translate evidence-based practice into daily dignity, moving people from crisis to independence.
Personal development and skills support
Unlocks confidence, life skills and sustainable careers. Coaches turn aspirations into action plans, connecting residents with real world opportunities and employers.
Hospitality and culinary services
Serves up memorable moments from perfectly prepared dishes to attentive table service. All driving guest loyalty and vital revenue. Passion meets precision, plate after plate.
Event and guest experience services
Turns ideas into seamless conferences, celebrations and stays. This team choreographs every detail including logistics, housekeeping and hosting so guests leave inspired and eager to return.
Leisure and wellness services
Creates spaces where wellness flourishes from tranquil treatments to safe, invigorating fitness sessions. Working to boost guest satisfaction and community wellbeing.
Role families
We chart careers through five families, each giving you a stage to amplify your impact on our mission. Wherever you enter, you’ll see a clear route forward, fair rewards for the value you create, and a whole community rooting for you.
Operational
People-focused and action-oriented, the operational family ensures daily excellence, transforming ideas into reality through dedication, skill, and teamwork. Their commitment fuels organisational success.
Supervisory
Empowering and supportive, the supervisory family guides teams to achieve their best, fostering growth and maintaining high standards with encouragement and clarity. They create a positive, productive environment for success.
Managing
Strategic and collaborative, the managing family coordinates efforts, optimises resources, and drives teams toward shared goals. Their drive and determination paves the way for innovative lasting success.
Leading
Inspirational and visionary, the leading family sets the direction, motivates hearts and minds, and champions change. They ignite enthusiasm, possibility and purpose to shape our culture for success.
Office Holders
Esteemed representatives, the office holders embody the organisation's values and mission, providing ethical leadership and making impactful decisions. Their wisdom and integrity inspire trust and pride in our success.
Shared behaviours
Five core behaviours knit our whole organisation together and anchor every role, conversation and action. Lead with inspiration, deliver decisive action, dig deep with grit, win allies through collaboration, and spark progress through creativity. Master this set and you won’t just meet the standard—you’ll raise it, propelling our mission and our collective growth together.
Leadership and inspiration
We motivate and guide others towards achieving collective goals with enthusiasm.
Delivery and action
We proactively accomplish tasks effectively, ensuring tangible results.
Grit and determination
We show resilience, persistence, and focus when facing challenges.
Influence and collaboration
We successfully engage and partner with others to achieve shared objectives.
Creativity and innovation
We generate new ideas and practical solutions to advance and improve outcomes.