We ignite sparks of potential to nurture growth in a brighter future
We are building a vibrant community where people find peace and renewal in nature, come together to learn and flourish, and create positive, sustainable change.
Our values
Welcoming
Everyone feels seen, heard and truly welcome.
Inclusive
We embrace, empower, and celebrate every voice.
Skilful
We strive for excellence through learning and collaboration.
Encouraging
We lift each other up, fuelling shared confidence and success.
How we are structured
Our professional clusters and families
Our organisation is structured into clusters reflecting our core professional disciplines and into families representing the levels at which we operate. These arrangements do not necessarily correspond directly with line management structures, yet they are strategically designed to foster collaboration and unity across our teams. By participating within these clusters and families, colleagues gain valuable opportunities to come together, engage in meaningful discussions about shared challenges and aspirations, identify and pursue opportunities collectively, and actively support each other along structured pathways for professional and organisational growth.
Learn more about them here
Our missions
CARE
Our delivery mission delivers high-quality, compassionate, and outcome-focused care. By integrating health, employment, and life skills, we help veterans and young care leavers move from crisis to lasting independence. We CARE:
Comfort those in crisis, ensuring they feel safe, secure, and never alone,
Advocate co-designed, holistic, and sustainable solutions for veterans and young care leavers,
Restore dignity, confidence and hope through tailored residential and outreach programmes,
Empower communities to live happy, healthy and independent lives.
DRIVE
Our operating capability keeps our heritage alive and essential functions strong. With focus and teamwork, we don’t just hold the line; we push forward with heart and purpose. We DRIVE:
Deliver reliable, seamless and resilient operations with pride and precision,
Resource sustainably to safeguard our purpose, expand our impact, and uphold good stewardship,
Integrate people, processes and platforms into one friction-free system,
Value people, culture, and wellbeing, placing them at the heart of every decision,
Evolve continuously, building a streamlined, innovative, and agile organisation.
SHINE
Our experience mission crafts a joyful journey for every guest. We create cherished memories, drive meaningful results, and make a positive impact for our community. We SHINE:
Serve everyone as a valued guest with genuine care and polished expertise,
Host with warm curiosity, from the first welcome to the fond farewell,
Inspire loyalty by weaving our unique story into every touchpoint,
Nurture tranquil spaces, inspired by our heritage rural surroundings, where connections flourish,
Elevate each stay with thoughtful, personalised touches to surprise and delight.
Our commitment
We've made three guarantees; Making It Real; Supporting You; and Developing Together. They form a single promise to everyone who works here. Taken as a set, they secure fair pay and hours, wrap robust wellbeing and benefits around you, and invest in your growth. In short, they’re our way of proving that when we say “people first,” we back it with action.
Learn moreYour representation
We believe good governance starts with lived experience in the room. That’s why, every year, the entire workforce elects—by majority vote—a colleague to serve a one-year term as a co-opted member of our Board and our People, Culture and Change Committee. Their mandate ensures the staff voice shape decisions, turning day-to-day insight into long-term impact.
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